![]() ![]() See Delete contacts or restore contacts in. If contacts have been deleted, you might be able to restore them. This way, parents can be confident that messages they delete from their children's accounts stay deleted. Note: Email deleted from children's accounts can't be restored. Any messages not recovered are permanently lost. Outlook will recover as many messages as possible and put them in your Deleted Items folder. Step 4: Restore deleted email and contactsĪs soon as we detect that your account might have been hacked, we start saving your deleted messages in a safe place.Īt the top of the page, select Recover deleted messages. To check and change your account settings, go to connected accounts, forwarding, and automatic replies. Step 3: Check your account settingsīecause someone else had access to your account, we've reset some of your account settings. If you can't sign in, reset your password. Step 2: Change or reset your passwordĪfter you run the antivirus app, sign in to your account and change your password. ![]() You should also set up your antivirus app to automatically get updates and scan your PC on a regular basis. You may be asked to add new security info before you can remove the old info.Important: Regardless of which antivirus app you install, run a full scan on your PC before you change your password. Choose Remove for any you want to remove. You'll see your security info under Security settings. If you don't have access to your alternate email or phone number, choose I don't have any of these and follow the instructions to replace your security info. You may be asked to enter a verification code to continue. If you're not already signed in to your Microsoft account, you'll be prompted to sign in. On the Security basics page, select the Update info button. We’ll let you know when it's time to enter new security info. Your account is still open and active, and you can still use your email, Skype, OneDrive and devices as usual. During this time, we cannot accept further changes or additions to security settings or billing info. If you request removal of all security info in your account, the info doesn’t actually change for 30 days. ![]() If you do need to replace your security info, make sure you add new info first. someone else has access to your old mailbox). You don't need to remove old security info unless there is an account security risk (e.g. ![]()
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